FAQ: HyperDrive: World's 1st USB-C Hub for iPad Pro 2018
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How do I select my color choice?

We will collect and confirm your color choice via a survey after the project ends.

Last updated: December 10, 2018 11:12

How do I enter my shipping address?

We will collect and confirm your shipping address via a survey after the project ends.

Last updated: December 10, 2018 11:12

What are the shipping cost?

Shipping is free within USA and $10/unit flat rate worldwide.

Last updated: December 10, 2018 11:04

Will the HyperDrive work with other USB-C device other than the iPad Pro?

Yes, the grip is removable to work with any USB-C device including Mac, PC, and Android devices.

Last updated: December 10, 2018 11:04

Will it work with older iPad models with Apple Lightning or 30-pin connector?

No, it will only work with USB-C devices like the latest 2018 iPad Pro which has a USB-C connector. It will not work with older iPad models with Apple Lightning or 30-pin connectors.

Last updated: December 10, 2018 15:52

What devices can be connected to the USB-A port of the HyperDrive?

From https://9to5mac.com/2018/11/07/ipad-pro-usb-c-accessories/

You can connect USB storage to import photo/video (Apple may open up Files app support for USB storage in the future). You can also connect hardware keyboards, MIDI audio devices, microphone, cameras, Ethernet adapters etc. via USB-A.

Last updated: December 10, 2018 15:54

Will the HyperDrive grip work with iPad Pro with screen protectors?

Yes, we will provide an additional grip that will work with screen protectors, including popular PET, TPU, and tempered glass screen protectors.

Last updated: December 10, 2018 15:54

Does HyperDrive support 4K60Hz HDMI video output?

HyperDrive supports up to 2K60Hz or 4K30Hz HDMI video output for USB-C devices in general.

However the 2018 iPad Pro only supports 60Hz video output (720/1080/2K/4K at 60Hz) and does not support 4K30Hz so the highest resolution video output 2018 iPad Pro with HyperDrive is 2K60Hz.

4K60Hz video output requires the full bandwidth of the USB-C port (utilizing 4 out 4 video lanes) so, in order to do 4K60Hz video output, a dedicated USB-C to HDMI video adapter is required. The confusing part now is that most of the dedicated USB-C video adapters in the market have older chipsets which are also not 4K60Hz video output compatible with the newer Parade Technologies DP825 chipset used in the 2018 iPad Pro. USB-C video adapters need to use the new Parade Technologies PS186 or later chipset in order to get 4K60Hz video output from the 2018 iPad Pro. The even more confusing part is that because the 2018 iPad Pro supports DisplayPort 1.4, using PS186 or later chipset, it is possible to make multiple port hubs which support 4K60Hz video output (using 2 video lanes instead of 4) but it would require the Display Stream Compression (DSC) protocol used in the 2018 iPad Pro which Apple has yet to release.

So the long story short is that it is not possible to make a multiple port hub that supports 4K60Hz video output with the 2018 iPad Pro unless Apple releases the DSC protocol. Due to hardware and software limitations, even Apple’s own 3-in-1 Digital AV Adapter (or any multiple port hub for that matter) is not able to do 4K60Hz with the 2018 iPad Pro at the moment.

Last updated: December 11, 2018 16:23

Does HyperDrive support UHS-II microSD/SD cards?

HyperDrive supports up to UHS-I microSD/SD cards.

UHS-II requires a much larger chipset which generates more heat so we would need to make our hubs much larger to support UHS-II which defeats the purpose of having a compact plug-in hub.

Last updated: December 11, 2018 17:17

Does HyperDrive support USB 3.1 Gen 2 (10Gbps)?

HyperDrive supports USB 3.1 Gen 1 (5Gbps).

The current USB 3.1 Gen 2 chipset generates a lot of heat so it will be more suitable for a physically much larger hub and not for a compact hub like HyperDrive. Even Apple's own USB-C adapter does not support USB 3.1 Gen 2 for the same reason.

Last updated: December 11, 2018 18:07

How do I get the extension cable?

The extension cable will be provided free with every HyperDrive if we hit our funding goal of $1M (and we are trending towards that amount ;)

Last updated: December 14, 2018 22:31

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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